Privacy Policy

Welcome to WaAutoflow WhatsApp Automation (“WaAutoflow”, “we”, “our”, or “us”). This Privacy Policy describes how we collect, use, process, and protect information when merchants use our Shopify application and related services.

WaAutoflow is designed to help Shopify merchants automate WhatsApp communications such as order notifications, abandoned checkout reminders, fulfillment updates, and customer engagement messages.

By installing or using the app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Shopify Store Information

When you install WaAutoflow on your Shopify store, we may access certain Shopify data through Shopify-approved APIs.

• Store name and store URL
• Store owner contact information
• Order information
• Customer information (name, phone number, order details)
• Fulfillment and order status data
• Abandoned checkout information
• App configuration settings

B. WhatsApp Connection Data

WaAutoflow allows merchants to connect their WhatsApp account using WhatsApp linked-device functionality through QR code authentication.

This connection is used solely for automation features such as:

• Order confirmation messages
• Abandoned checkout recovery messages
• Shipping and fulfillment notifications
• Order cancellation updates
• Custom automation workflows

We only process messaging activity necessary to deliver merchant-configured automation services.

C. Technical & Usage Data

We may automatically collect limited technical information including:

• Device and browser type
• IP address
• Log data
• Error reports
• App performance metrics
• Usage analytics

This information helps us maintain service stability, security, and platform optimization.

2. How We Use Information

We use collected information solely to:

• Provide WhatsApp automation services
• Send merchant-configured customer notifications
• Improve app functionality and reliability
• Troubleshoot technical issues
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal obligations
• Provide customer support

We do not use customer data for advertising purposes.

3. Data Sharing & Disclosure

We do not sell, rent, or trade merchant or customer information.

Information may only be shared:

• With trusted infrastructure providers required for app functionality
• When required by law or legal process
• To protect our legal rights or platform security
• During a merger, acquisition, or business transfer

4. Data Retention

We retain data only for as long as necessary to:

• Provide app services
• Maintain operational records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

If you uninstall the app or disconnect your WhatsApp account:

• Access tokens and connected sessions are revoked
• Automation services stop immediately
• Data is deleted or anonymized within a reasonable timeframe

5. Data Security

We implement commercially reasonable safeguards including:

• Encrypted HTTPS/SSL transmission
• Secure cloud infrastructure
• Access restrictions and authentication controls
• Monitoring for unauthorized access
• Regular security updates and practices

6. Merchant Responsibilities

Merchants using WaAutoflow are responsible for:

• Obtaining customer consent where legally required
• Complying with local privacy and marketing laws
• Ensuring messages comply with WhatsApp and Shopify policies
• Maintaining account confidentiality

7. GDPR & International Privacy Rights

Users located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions may have rights including:

• Right to access personal data
• Right to correction
• Right to deletion
• Right to restrict processing
• Right to object to processing
• Right to data portability

Requests may be submitted through the contact information below.

8. Shopify Platform Compliance

WaAutoflow complies with applicable Shopify Partner Program requirements and Shopify API Terms.

Our app only requests permissions necessary for app functionality and processes merchant/customer data solely for approved operational purposes.

9. Children’s Privacy

WaAutoflow is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Service changes
• Legal requirements
• Security updates
• Platform policy updates

Continued use of the app after changes constitutes acceptance of the updated policy.